Installation Manager - skilled trades / artisan - job employment - craigslist (2024)

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Installation Manager - skilled trades / artisan - job employment - craigslist (1)

compensation: Yearly salary plus bonus

employment type: full-time

job title: Installation Manager

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The Installation Manager is responsible for driving customer satisfaction through Installer engagement and business process improvement. The Installation Manager will coordinate and leverage the resources of multiple departments under his/her direction to achieve on time installation and 100% customer satisfaction.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
•Recruit and select personnel for installer positions based on needs in the market and future growth within the market.
•Hold Installers accountable to established policies through inspections, scheduling, and capacity management.
•Perform analysis to accurately forecast resource needs and efficient and effective flow of installations through the pipeline on a daily basis.
•Develop, implement and measure the performance of process initiatives in relation to process efficiency and customer satisfaction.
•Identify, evaluate and recommend opportunities for improving the customer experience.
•Partner with the Director of Installation to identify, define and implement needed system and process improvements that promote total customer satisfaction.
•Coordinate closely with established vendors to ensure availability of products needed to meet established service delivery deadlines.
•Leverage data to monitor and recommend resource needs to execute strategy within varying demand scenarios.
•Manage and resolve cross-functional issues and challenges.
•Mitigate and resolve customer escalations with urgency, determination and focus on achievement of total customer satisfaction.
•Manage to the “big picture," understanding the complexity and downstream impacts of the customer service delivery process and ensuring that delivery flows smoothly through the system.
•Intervene when necessary to resolve disputes according to established Improveit policies and procedures and use established methodology for all customer interactions.
•Foster a team environment and a customer-focused culture throughout the organization.
•Hold direct reports accountable for achieving results through coaching and performance management.
•Consistently provides feedback and direction to direct reports to promote employee development, engagement and business knowledge.
•Partner with Human Resources to ensure firm, fair and consistent application of Human Resources practices and policies.
•Promote and maintain a safe work environment.

•Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
•Goal Oriented - Ability to focus on granular, day-to-day goals and obtain a pre-determined result.
•Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
•Accuracy - Ability to perform work accurately and thoroughly.
•Organized - Possessing the trait of being organized to following a systematic method of performing a task.
•Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
•Analytical Skills – Ability to use critical thinking and reasoning to solve problems.
•Management Skills - Ability to organize and direct oneself.
•Professionalism – Conduct and appearance is professional and to company standards and policies
•Communication – Ability to use effective verbal and written communication skills.
•Conflict Resolution – Ability to deal with others in difficult and sometimes antagonistic situations.
•Accountability – Ability to accept responsibility and account for his/her actions and decisions.

•Education/Experience: Bachelors’ Degree, at least 3 years of operations experience with a customer service focus, and at least 4 years’ supervisory experience; or any equivalent combination of education and experience.
•Computer Skills: Proficiency with Microsoft Office (Word, Excel, Outlook).
•Licenses and Certifications: EPA RRP Certified (Preferred)

WORK ENVIRONMENT: This position primarily works in an office environment.

What We Offer:
•Highly Competitive Compensation & Perks Package
•Medical and Dental Insurance Options
•401k Retirement Savings Plan
•Paid Vacation and Personal Days
•State-of-the-Art Technology
•Growth-Driven, Entrepreneurial Culture
•Great Work Environment (New, High-End Office Space in Convenient Location)
•Stability and Backing of a 34-yr-old Company with an A+ BBB Rating

About Us:
Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville, Lexington and Nashville.

We specialize in replacement windows, bathroom remodeling and kitchen transformations. BBB-Accredited and 24-time Consumers’ Choice Awards Winners, we’ve completed over 60,000 jobs with about one in four of those being for a repeat customer.

We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, “Improveit” is more than a name – it’s an attitude that governs all that we do for our staff, our customers, and our communities. We value curiosity, passion, continuous improvement, and the relentless pursuit of excellence. If working for an organization that is driven to be the best and understands that it takes a stellar mix of people, processes, and technology to be a leader, this could be the home for you.

If the idea of helping our organization grow through performance excellence and helping an incredible Company reach even greater heights sounds like music to your ears, we invite you to apply today.

  • Principals only. Recruiters, please don't contact this job poster.

post id: 7757818306



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Installation Manager - skilled trades / artisan - job employment - craigslist (2024)


Why is it so important to have skilled trades workers? ›

Skilled trades jobs are essential for a functioning society, ensuring our homes, businesses, and public spaces are safe, functional, and well-maintained. They also drive the production of goods and promote community development.

What is the job growth outlook for careers in the skilled trade? ›


There is a significant shortage of skilled tradespeople. In fact, the industry as a whole is expected to grow 10 percent by 20285, according to the Bureau of Labor Statistics. Additionally, demand has been greatly outpacing the supply in the United States6, with no signs of slowing down.

What is a worker in a skilled trade? ›

A tradesperson or tradesman/woman is a skilled worker that specialises in a particular trade. Tradespeople (tradesmen/women) usually gain their skills through work experience, on-the-job training, an apprenticeship program or formal education.

What do you know about the skilled trade? ›

It is usually a hands-on job, but skilled trades are found in every career cluster. Learn more about the importance and relevance of career clusters here. Skilled trades generally fall into five broad categories: agricultural, construction, transportation, service, and manufacturing and industrial.

What trade is the highest paying? ›

Highest Paying Trades
  • Highest Paying Trades. ...
  • Construction Management – Median salary $98,890 per year. ...
  • Elevator Installers and Repairers – Average journeyman's salary is $97,900 per year. ...
  • Aircraft Mechanics – Average salary $71,115 per year. ...
  • Boilermakers – Range from $58,500 to $84,000 per year.
Apr 29, 2024

What trade has the biggest shortage? ›

“The skilled labor shortage is one of the biggest challenges facing the U.S. economy, with 650,000 open jobs in the construction industry alone,” said Stanley Black & Decker CEO Jim Leoree. “This problem existed long before the pandemic but has certainly been exacerbated by it.

Which skilled trade pays the most? ›

9 Highest Paying Trade Jobs
  • #1. Construction Manager. There are several methods of getting your first job as a construction manager. ...
  • #2. Elevator Mechanic. ...
  • #3. Dental Hygienist. ...
  • #4. Ultrasonographer. ...
  • #5. Boilermaker. ...
  • #6. Electrician. ...
  • #7. Plumber. ...
  • #8. HVAC Technician.
Feb 5, 2024

What skilled trade is most in demand? ›

Below are the different skilled trade jobs currently in demand.
  • Diesel technician. ...
  • Home inspector. ...
  • Plumber. ...
  • Electrician. ...
  • Boilermaker. ...
  • Aircraft mechanic. ...
  • Landscape designer. ...
  • Construction manager.
Apr 18, 2024

What is another word for skilled trade? ›

What is another word for skilled worker?
craft workerhandicrafts worker
skilled workmantradesperson
30 more rows

What is a highly skilled trade? ›

Skilled trades jobs are available in industrial and manufacturing roles, construction, service, transportation and agriculture. Careers in the skilled trades often require licensure or certification. High-paying skilled trades positions include boilermakers, plumbers and electricians.

What is the easiest trade to learn? ›

Carpentry is one of the easiest trades to learn. It involves constructing and repairing structures made from wood, such as houses, furniture, and other wooden objects. Carpenters typically use hand tools like saws, hammers, chisels, planes and drills to create their projects.

Why are they called skilled trades? ›

A skilled trade is an occupation that requires skilled labour, such as a carpenter, baker, plumber or electrician. For each skilled trade, there is a process for getting a certificate of qualification.

Why are skilled workers needed? ›

For decades, our economy has increasingly been demanding-and rewarding-higher skills, and the Great Recession brought this trend into stark relief. Workers with less education experienced the greatest decline in job opportunities and have seen the slowest recovery.

Why do we need highly skilled employees? ›

Highly skilled employees bring an abundance of expertise and knowledge to the table, helping to create an environment of creativity inside the organization. Their varied skill sets and backgrounds aid in innovative problem solving and the creation of fresh ideas.

Why were tradesmen important? ›

While our country may still be focused on creating the next surgeon, we cannot forget the jobs that keep our daily lives functioning properly. Ones that teach the skills needed so regularly in our homes and cities such as fixing a plumbing problem or installing carpet into a house.

Why is being skilled important? ›

Developing skills is important because it allows you to improve attributes and qualities vital to effective workplace performance. By developing these skills, you can also begin your path to personal development, which can help you maximise your potential and achieve your career goals in record time.


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